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So far, questions about Can Do apps have been answered through KeyUsers at the customers or via our HelpDesk. We want to shorten this process and communicate more directly with our users. Therefore, we are gradually introducing a chat function in all Can Do apps. Here, all users of the software can ask questions directly. Our team will be available to provide assistance right away.
The function is exclusively a chat. Our specialists cannot see what the users are doing. If necessary, a video conference will simply be organized.
In the first step, we will activate the function for all companies testing the software in the cloud in May. Here we want to gather initial experiences. Then we will activate the chat for all cloud systems. This free service will also be offered to all on-premises customers. Here's a preview of what it will look like.
Thomas Schlereth
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