Find out how you can increase the quality of service with successful complaint management and thereby strengthen customer relations in the long term.
Complaint management is an important part of customer relationship management. Therefore, it does not matter which industry you work in, how big or small your projects are or how carefully you pay attention to the quality of your work. Once you have contact with customers, you need a mature, well-organized complaints management system.
Worth knowing about complaint management
Today we would like to show you which processes are part of complaint management, what their objective is and why the EVA-3 method has proven itself in the practice of complaint management. You can also find out about the differences between direct and indirect complaint management and why it is important that your employees also deal with complaints professionally.